Lead Time & Delivery
Foresso & No-Chip
Average 8 week lead time from order confirmation.
Elenite
Delivery time depending on stock availability.
Samples
Dispatched via tracked delivery.
UK Deliveries
Van delivery to curbside. If you need help unloading further please notify us before we arrange delivery.
If you cannot accept the delivery arranged you may be billed for re-delivery.
International Orders
We can arrange freight for international projects on an individual basis using the most appropriate service.
Please get in touch to discuss your requirements.
Delivery FAQs
Can I collect my order or arrange my own shipping?
Can I collect my order or arrange my own shipping?
Yes, you can collect your order from our Birmingham factory, we just need 48 hours notice (working days only).
International customers can also arrange their own shipping from us, drop us an email to get started.
How heavy are your materials?
How heavy are your materials?
Foresso and Elenite are approximately 20kg per square metre. No-Chip weighs around 15kg per square metre.
When can I expect my delivery?
When can I expect my delivery?
Once your order is ready to ship we will get in touch to arrange a delivery day. In the UK we will always book a day and where possible, an estimated time for your delivery.
For shipments outside the UK you will be given an estimated transit time.
Can you help with international shipping and customs clearance?
Can you help with international shipping and customs clearance?
Yes, we have completed orders all over the world and can help with your shipping requirements. Every shipment is unique so please get in touch with details.
Returns at a glance
Please check your order when it arrives and contact us promptly if something is damaged, defective, or not what you ordered. We will review the issue and put it right.
- You can request a return within 14 days of receiving your order.
- Items must be unused and unaltered with proof of purchase.
- Contact Us before sending anything back. If your return is approved, we will organise a collection or provide a returns label where possible.
- We will confirm once your return is received and inspected. If approved, refunds are issued to your original payment method. Your bank or card provider may take a few days to process the credit.
What cannot be returned:
- Custom products, including custom colours, custom orders, and CNC cut orders, unless there is a manufacturing issue.
- Samples and offcuts.
For full details, including responsibilities and timelines, please see our Refund Policy.